Model Series of Duration
2.Series 2.75 Graphite
Standard Warranty: 6 months
Extended Warranty: Add RM19 for additional 6 months no crack warranty
3.Series 3.0 T700 Raw Carbon
Standard Warranty: 6 months
Extended Warranty: Add RM25 for additional 6 months no crack warranty
1.Series 2.5 teflon
Standard Warranty: 6 months
Extended Warranty: Add RM14 for additional 6 months no crack warranty
5.Series 3.6 Supreme AeroFlex
Standard Warranty: 6 months
Extended Warranty: Add RM30 for additional 6 months no crack warranty
6.Series 4.75 Titanium Strike
Standard Warranty: 12 months
Extended Warranty: Add RM36 for additional 6 months no crack warranty
4.Series 3.25 Nanoshield 3K
Standard Warranty: 6 months
Extended Warranty: Add RM28 for additional 6 months no crack warranty
8.Series 5.35 Katana Blaze
Standard Warranty: 12 months
Extended Warranty: Add RM45 for additional 6 months no crack warranty
9.Series 5.50 Carbon Pro (USAPA)
Standard Warranty: 12 months
Extended Warranty: Add RM59 for additional 6 months no crack warranty
7.Series 4.85 Kevlar Storm
Standard Warranty: 12 months
Extended Warranty: Add RM39 for additional 6 months no crack warranty
2. What’s Covered?
2. Dilindungi oleh Waranti
Manufacturer defects in materials and workmanship.
(Kerosakan kilang pada bahan & pembuatan.)
Structural failures (core break, paddle face delamination).
(Kegagalan struktur (teras patah, permukaan paddle terkopek).)
Handle breakage due to normal play.
(Pemegang patah akibat penggunaan biasa.)
3. What’s NOT Covered?
3. Tidak Dilindungi
Normal wear & tear: scratches, fading, minor chips, edge guard wear, grip wear.
(Haus & lusuh biasa: calar, pudar warna, serpihan kecil, tepi paddle, atau grip haus.)
Damage caused by misuse: hitting the ground, stepping on paddle, exposure to extreme heat/humidity.
(Kerosakan akibat salah guna: hentak ke lantai, terpijak paddle, dedah kepada panas/kelembapan melampau.)
Unauthorized modifications or repairs.
(Ubahsuai atau baikan tidak sah.)
Products purchased from unauthorized sellers or second-hand.
(Produk dibeli daripada penjual tidak sah atau barang terpakai.)
1-to-1 Exchange – “No Crack” Warranty.
(Pertukaran 1-ke-1 – “Waranti Tiada Retak)
Warranty Duration: Depends on model (6 months or 12 months).
(Tempoh Waranti: Bergantung pada model (6 bulan atau 12 bulan).)
Extended Warranty: Add RM XX for additional 6 months coverage (price varies by model).
(Waranti Tambahan: Tambah RM XX untuk 6 bulan tambahan (harga ikut
model).)
1. Warranty Type
1. Jenis Warranty
Customers who purchased from VetraXX authorized retailers, online stores, or directly from VetraXX.
(Sah hanya untuk pelanggan yang membeli daripada pengedar rasmi VetraXX, kedai online rasmi, atau terus dari VetraXX.)
Proof of purchase is required (invoice, order ID, or official receipt).
(Bukti pembelian diperlukan (invois, ID pesanan, atau resit rasmi).)
4. Who is Eligible?
4. Kelayakan Tuntutan
Contact VetraXX Customer Support within warranty period.
(Hubungi Khidmat Pelanggan VetraXX dalam tempoh waranti.)
Provide proof of purchase + clear photos/videos of defect.
(Hantar bukti pembelian + gambar/video jelas kerosakan.)
Our team will verify and approve valid claims.
(Pasukan kami akan sahkan & luluskan tuntutan yang sah.)
If approved, a 1-to-1 replacement paddle will be issued.
(Jika lulus, paddle akan diganti dengan produk baharu (1-ke-1).)
5. Warranty Claim Process
5. Proses Tuntutan Waranti
Customer Satisfaction
Your satisfaction is our top priority. If you have any questions or issues regarding your paddle, warranty or return policy, please don't hesitate to contact us and our team will be happy to assist.
(Kepuasan anda adalah keutamaan kami. Jika anda mempunyai sebarang soalan atau isu mengenai dayung, jaminan atau polisi pemulangan anda, sila jangan teragak-agak untuk menghubungi kami dan pasukan kami dengan senang hati akan membantu.)
Phone: +60 11 5771 1463
Email: vetraxx.my@gmail.com
Live Chat: Available at the bottom right hand corner of each website page
